At BritFin Advisory, we are committed to providing high-quality financial advisory services. This Refund Policy outlines the conditions under which refunds may be considered for services provided by our firm.

By using our services, you agree to the terms outlined in this policy.

1. General Refund Policy
As a provider of professional financial advisory services, our fees are based on consultations, financial planning, and related advisory work. Due to the nature of these services, refunds are generally not provided once a service has been rendered. However, we understand that certain circumstances may warrant a review of refund requests.

Refund requests will be reviewed based on the following conditions:

A service was not delivered as agreed upon in the initial engagement.
A technical or administrative error resulted in an overpayment or duplicate charge.
A client cancels a pre-paid service before any work has commenced.
All refund requests must comply with the criteria outlined below.

2. Eligibility for a Refund
Refund requests may be eligible under the following circumstances:

2.1 Cancellations Before Service Commencement
If you cancel a scheduled consultation or advisory service before it has started, you may be eligible for a full or partial refund.
Cancellation requests must be submitted at least 24 hours before the scheduled service.
2.2 Service Not Delivered
If, for any reason, a scheduled service is not delivered due to an internal issue on our end, we will offer a refund or reschedule the service at no additional cost.
2.3 Duplicate or Overpayment Charges
If you were mistakenly charged twice or overcharged due to a billing error, a full refund of the excess amount will be processed.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:

The service has been fully delivered and used by the client.
The client is dissatisfied with the outcome due to subjective reasons, but the service was performed as agreed.
The client failed to attend a scheduled session without prior cancellation.
Refund requests submitted after 14 days from the date of payment.
We encourage clients to carefully review the terms before purchasing our services.

4. How to Request a Refund
To request a refund, please follow these steps:

Contact Us – Send an email to billing@britfinadvisory.com with the subject line: “Refund Request – [Your Name]”.
Provide Details – Include your full name, service purchased, date of payment, and reason for the refund request.
Review Process – Our team will assess the request and respond within 7 business days.
Refund Approval – If approved, the refund will be processed to the original payment method within 10 business days.
5. Processing Time for Refunds
If a refund is approved, it will be processed as follows:

Credit/Debit Card Payments: Refunds will be credited back to the original card within 7–10 business days.
Bank Transfers: Refunds may take 5–10 business days, depending on your bank.
Other Payment Methods: Processing times may vary based on the provider.
We will notify you via email once the refund has been successfully processed.

6. Policy Updates
We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.

For the latest updates, we recommend reviewing this policy periodically.

7. Contact Us
For refund inquiries, please contact:

📍 Address: 54 Grosvenor St, Manchester M1 7EW, United Kingdom
📞 Phone: +44 161 223 2410
📧 Email: billing@britfinadvisory.com